This Privacy Policy explains how winngo collects, uses, stores, shares, and protects personal information provided by players and visitors who access the winngo platform at winngo.app. We are committed to handling your personal data transparently, responsibly, and in accordance with applicable data protection legislation and international gaming authority requirements.
Your Privacy at a Glance — Full Policy Below
winngo collects personal data you provide during registration and KYC, transactional data, device and usage data, and communications with our support team — only what is necessary to operate the platform.
Your data is used to operate and secure your account, process transactions, meet KYC and anti-money laundering obligations, provide customer support, and improve the winngo platform experience.
winngo shares personal data only with payment processors, identity verification providers, gaming regulators, and law enforcement — never sold to third-party advertisers or unrelated commercial entities.
All data is encrypted in transit and at rest. Access to player data is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and penetration testing.
You have the right to access, correct, and in certain circumstances erase the personal data winngo holds about you. Data subject requests are handled within the timeframes required by applicable law.
winngo retains personal data only as long as necessary for the purposes for which it was collected, or as required by gaming authority licensing and anti-money laundering regulations — typically a minimum of five years post-account closure.
This Privacy Policy ("Policy") describes how winngo ("we", "us", "our", "winngo") collects, processes, stores, shares, and protects personal data in connection with the provision of online sports betting, casino, and gaming services through the winngo platform at winngo.app and any associated mobile or web-based interfaces.
This Policy applies to:
This Policy should be read alongside the winngo Terms & Conditions, which govern the overall use of the platform.
winngo is the data controller responsible for the personal data collected through the platform. As data controller, winngo determines the purposes and means by which personal data is processed. winngo processes personal data in accordance with the data protection obligations imposed by its international gaming authority licence and applicable data protection legislation.
For data protection enquiries, please contact us using the details set out in Section 15 of this Policy.
3.1 Registration Data. When you create a winngo account, we collect the personal information you provide, which typically includes: full name, date of birth, residential address, email address, and mobile telephone number. This information is required to create and manage your account.
3.2 Identity Verification (KYC) Data. In compliance with international gaming authority licensing requirements and anti-money laundering obligations, winngo collects identity verification documents including government-issued photo identification (such as a Malaysian Identity Card or passport) and proof of residential address. We may also collect a selfie or facial image for identity verification purposes where required.
3.3 Financial Data. winngo collects information about payment methods used to deposit and withdraw funds, including bank account details, e-wallet identifiers (Touch n Go eWallet, Boost, GrabPay), and FPX or DuitNow reference data. winngo does not store complete card numbers or sensitive authentication data.
3.4 Transactional Data. We record details of all deposits, withdrawals, bets, wagers, and casino game sessions conducted through your winngo account, including amounts, timestamps, outcomes, and payment method used.
3.5 Device and Usage Data. winngo automatically collects technical data when you access the platform, including IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, session duration, and clickstream data. This data is used for security, fraud prevention, and platform optimisation purposes.
3.6 Support Communications. When you contact the winngo support team via live chat or email, we retain records of those communications, including the content of your messages, for quality assurance, dispute resolution, and regulatory compliance purposes.
3.7 Responsible Gaming Data. If you activate responsible gaming tools on your winngo account — such as deposit limits, session time alerts, or self-exclusion — we record and retain those preferences and actions as part of our regulatory obligations.
winngo uses personal data for the following purposes:
winngo processes your personal data on the following legal bases:
winngo does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients where necessary:
All third-party service providers who process personal data on behalf of winngo are contractually required to process such data only on winngo's instructions and to implement appropriate security measures.
winngo operates under an international gaming authority licence, and certain service providers, infrastructure partners, and regulatory bodies are located outside Malaysia. Where personal data is transferred to countries that may not provide the same level of data protection as Malaysia, winngo implements appropriate safeguards, including standard contractual clauses, to ensure that your data continues to be protected to an adequate standard. By using the winngo platform, you acknowledge that your personal data may be transferred to and processed in countries outside your country of residence.
winngo implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While winngo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials.
winngo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. As a general principle:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
The winngo platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences, and collect analytics data that helps us improve the platform. The categories of cookies used include:
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to access certain features of the winngo platform.
Subject to applicable data protection legislation and regulatory restrictions, you have the following rights in relation to the personal data winngo holds about you:
To exercise any of these rights, contact the winngo support team. We will respond to verified requests within the timeframes required by applicable law. We may need to verify your identity before processing a data rights request.
The winngo platform is strictly for persons aged 21 years and above. winngo does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under the minimum age, that account will be immediately closed, any balance held will be handled in accordance with our Terms and Conditions, and the personal data will be deleted in accordance with our retention policies. If you believe a minor has registered an account on the winngo platform, please contact our support team immediately.
winngo is required under its international gaming authority licence to monitor player activity for indicators of problem gambling behaviour. This means that winngo processes transactional and behavioural data — including deposit frequency, loss patterns, session duration, and self-exclusion history — for responsible gaming purposes. This processing is based on winngo's legal obligation under its gaming licence and is not subject to opt-out. Players who activate deposit limits, cooling-off periods, or self-exclusion consent to winngo retaining those records for the duration required by licensing conditions.
For full information about the responsible gaming tools available on your winngo account, please visit our Responsible Gaming page.
winngo reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address on record, or by a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the winngo platform following notification of any amendment constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data winngo holds about you, please contact the winngo data privacy team through any of the following channels:
winngo will acknowledge all privacy-related enquiries within two business days and provide a substantive response within the timeframe required by applicable law.
Your personal data is protected by 256-bit SSL encryption, processed under international gaming authority standards, and never sold to third parties. Explore the full winngo platform with peace of mind.
Must be 21+ to participate. Gambling involves financial risk.